An employee shall initiate his or her own complaint. Each employee who has a reasonable complaint concerning the conditions of employment shall receive a thorough and fair investigation. The term “employee” includes all employees and program participants.

Step One 

The employee shall first make the complaint in a private meeting with his/her immediate supervisor. The supervisor shall conduct an investigation and reply to the employee verbally or in writing regarding the complaint within one (1) week.

Should the supervisor fail to respond within this time limit or if the employee finds the response unsatisfactory, the complaint may be appealed to the Director of Support Services (DSS) with the same requirements: The DSS shall conduct an investigation and reply to the employee verbally or in writing regarding the complaint within one (1) week. Should the supervisor fail to respond within this time limit or if the employee finds the response unsatisfactory, the complaint may be appealed to The Arc Executive Director. The Executive Director shall respond in writing within five (5) work days. If the Executive Director fails to respond within this time, or if the employee finds the response unsatisfactory, the employee may proceed to Step Two.

Step Two

The employee may submit an appeal to the Personnel Committee of The Arc Board of Directors if Step One has not resolved the issue. The Personnel Committee chairperson shall convene a meeting wherein statements shall be taken from the appealing employee and the employee’s immediate supervisor, either separately or jointly. The Personnel Committee may also request statements from other employees.

The Personnel Committee may refuse to grant the employee’s request for appeal when the issues are deemed minor in nature, malicious, or appear to be contrary to policy. The Personnel Committee shall have twenty (20) work days in which to respond in writing. If the Personnel Committee fails to respond within this time limit, the employee may contact The Arc President.

Step Three

The President shall convene a meeting with the aggrieved employee, the Personnel Committee Chair, the Executive Director, and the applicable supervisor, either separately or jointly. The decision of this group shall be conveyed by the president to the full Board of Directors. The President shall convene the full Board of Directors and shall respond to the grievant in writing within ten (10) work days. The decision of the full Board shall be final.

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